Frequently Asked Questions

What is My partypoker LIVE?

We have created My partypoker LIVE to provide poker players with everything they need to enjoy our live events, all in one place. Our goal to forge strong links with our players and reinforce our pledge to put the community back into poker.

All members get access to all the latest tournament news, live reporting and streaming, exclusive videos, player leaderboards, forums and much more.

How do I create an account?

Creating an account is quick and easy. Simply complete the short registration form. You will be logged in instantly.

Is it free to join?

Yes, My partypoker LIVE is 100% free to join.

Does my My partypoker LIVE username have to be the same as my partypoker username?

Yes, it does.

Do I need a partypoker username to create an account?

No, you don’t. You can create a My partypoker LIVE account using a newly created username. However, if you want to link your My partypoker LIVE account to your account then you will need to use your username to open your My partypoker LIVE account.

What languages are supported?

We currently support English, German, Russian, Spanish, Portuguese and French. We'll be adding new languages in all the time, so please keep checking back.

How do I switch Country/Region?

At the top right hand corner of the website, there is a drop down to change country. In the app, below the menu you will will see ‘Lnaguage’, if you click this you can change your country.

How do I contact LIVE Support?

Simply click the live chat icon in the bottom right hand corner of the website to open up the My partypoker LIVE chat support! Alternatively on the app, in the menu there is a button called ‘Player Support’. If you click Player Support, it will open up a live chat. We have a dedicated support team, as well as helpful and educated chatbots to answer any questions you may have, if any of our support team are currently offline. This way, you'll have 24/7 support!

Can I find schedules on the site?

Yes, simply click on the event you wish to find a schedule for, and then click the ‘Schedules’ tab.

Will photos from partypoker LIVE events be on the site?

Yes, we post all the photos taken at each event. They can be found in an event Live Reporting section, under ‘Media Gallery’.

Can I watch Live Streaming on the site?

Yes, whenever a partypokerLIVE event is taking place, there is usually a live stream. This will be shown in the ‘Live Reporting’, of that particular event at the time. Simply click ‘Live Reporting’ to view the current reporting on a LIVE event, alternatively find the event in ‘Upcoming Events’, and click ‘Live Reporting’ within there.

How do I post in the Forums?

Click on 'Forum' to enter the My partypoker LIVE Forums. Find an area best suited to your post, for example, ‘General Discussion’. Once here, you can click ‘Add New Topic’, to create your own thread. Alternatively, you can browse and freely post in other Topics already created by other users.

Do I have to be 18 years old to use the site and post in the forums?

You can access the site, however if you are under the age of 18, you will not be able to post within the Forums.

Who do I report complaints to, regarding forum abuse?

We have Forum moderators who look out for things like this, however if you spot something please flag any issues with My partypoker LIVE Chat immediately.

Can I change my username on the Forum?

The default name will display as your full name. You can change your full name in 'Edit Profile' section, which will ultimately change your display name in the Forum.

How do I reset my password?

On the log-in menu, you'll see a link that says, 'Forgotten Password?'. Click this, and enter the details requested and you'll be sent an email with a link to change your password.

How do I change my profile picture?

You can change your profile picture by clicking ‘Edit Profile’ found in the top right hand side of the website after you hover over your name. Once here, you can edit your account.

I want to ask a question about a partypoker LIVE event, who can I ask?

Each of our LIVE events has a dedicated page with a FAQ section, so you'll probably find the answer there. Our dedicated My partypoker LIVE chat is a useful place to go too, however we highly recommend trying to ask the question in the Forum - it helps to build the sense of community.

Who can create a My partypoker LIVE account?

Anyone over the age of 18 can sign-up to My partypoker LIVE. If you want to link your My partypoker LIVE account to your account you’ll need a account. To be eligible for any of our ticket promotions your account needs to be a real money account with no outstanding issues or exclusions.

Can I play poker on My partypoker LIVE?

No, this site is a source of poker information, education and entertainment.

What is treated with Zero Tolerance?

There is an entire section on what is forbidden on My partypoker LIVE, you can read all about it in the Terms and Conditions here.

Do you have any more questions?

If we haven’t answered your questions above, you can ask a question via player support.